Quodrat

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  • Program Name

    How to create a customer satisfaction measurement system

  • Duration

    5 days

Description

Customer satisfaction requires communication between the enterprise and the client through a fixed, documented and enterprise system. Through this advisory session, we will learn how to create a customer satisfaction measurement system. This session directly helps you to develop a system that will allow you to measure customer satisfaction and answer the most important question in this context: How to measure customer satisfaction?

Objectives

  • How to identify different clients (who are the clients of the Foundation?
  • System selection requirements (customer satisfaction measurement system)
  • Issuance of documented policies to deal with client opinions, expectations and complaints
  • How to model customer satisfaction and follow complaints
    How to handle clients
  • Use of statistical methods during system application
  • Mode of reporting for client satisfaction, expectations and complaints
  • Enterprise staff feedback system for client satisfaction