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  • Program Name

    Leadership and Management Skills for Supervisors

  • Duration

    5 days


As supervisors, team leaders and managers progress in their career, they soon realise that new or more advanced skills and knowledge are required to achieve greater success. This means being able to manage other people, projects and priorities and to lead teams effectively.

This course provides a solid framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills.


  1. Understand the difference between managing and leading
  2. Explore the main drivers of leadership and management success
  3. Understand the key leadership and management skills, including:
    • Goal setting and Motivation
    • Impact and Influence
    • Customer Service
    • Emotional Intelligence
    • Delegation
    • Time Management
    • Listening, Feedback, Appraisal and Learning
    • Managing Conflict and Challenge
    • Performance Management
    • Reporting Up (How to Manage your Boss)
    • Profit and Loss
    • Coaching for Performance
    • Change and Transition
    • Personal Development
    • Create a Personal Development Plan Based on the Above Skills